Question 1

WHY IS IT BETTER TO BOOK WITH US?-

Accepted Answer

Yes, our payment gateway is 100% secure and encrypted. By booking directly with KalmaRent, you avoid third-party platform fees and enjoy exclusive benefits.
Direct Booking Benefits:
 • 🏷️ BEST PRICE GUARANTEED: You will always find the lowest rate on our website.
 • 🕒 Early Check-in: Subject to availability, you may access the apartment before 4:00 PM at no extra cost.
 • 🕛 Late Check-out: Enjoy your departure day until 12:00 PM (instead of 10:00 AM).
 • 🎁 10% Discount on the following services:
    • Private parking spaces.
    • Transfers (airport, train station, bus station, etc.).

Alternative Payment Methods
If you would prefer not to use our online payment gateway, please do not hesitate to contact us. We will be happy to provide alternative payment methods, such as bank transfer, to suit your preferences.

Question 2

HOW CAN I BOOK?

Accepted Answer

You can book your stay in whichever way is most convenient for you:

• 💻 Direct Website: Visit kalmarent.com(http://kalmarent.com) for full information, up-to-date calendars, and our direct booking engine.
 • ✉️ Personalised Quote: If you prefer, contact us directly and we will send you a tailored proposal:
    • WhatsApp: +34 654 77 52 71(https://www.kalmarent.com/en/reservas)
    • Email: kalmarent1@gmail.com(mailto:kalmarent1@gmail.com)

• 🌍 External Portals: We are also available on Booking.com(http://Booking.com), Rentalia, Airbnb, and VRBO.

✨ Please note: You will always find the BEST PRICE GUARANTEED and better conditions by booking directly with us.

👉 [BOOK NOW AT THE BEST RATE]

Question 3

Can I cancel free of charge?

Accepted Answer

Yes, at KalmaRent we offer flexibility for your peace of mind:

• ✅ Free Cancellation: If you cancel up to 30 days before your arrival, there is no charge and you will receive a full refund.

• ⚠️ Late Cancellation: For cancellations made within 30 days of arrival, a 25% penalty fee of the total booking amount will apply.

• 🌍 Direct Booking vs Portals: Please note that if you book via external platforms (Booking.com(http://Booking.com), Airbnb, etc.), cancellation policies are usually more restrictive. Booking directly on our website always ensures the most flexible terms.

Question 4

💳 How can I pay for the reservation?

Accepted Answer

We offer total flexibility so you can choose the payment method that suits you best:

• 💳 Credit Card: We provide three 100% secure options:
   1. Payment Link: We send you a link to our banking gateway so you can pay yourself without sharing personal details.
   2. Website Booking Engine: Direct and automatic payment via our website kalmarent.com.(http://kalmarent.com)
   3. Secure Phone Payment: You can provide your card details over a phone call; we process the charge on our physical terminal and destroy the information immediately in compliance with GDPR. For security reasons, we do not request details in writing (WhatsApp/Email) unless you prefer to use these methods for your own convenience.

• 🏦 Bank Transfer: The total amount must be cleared in our account prior to your arrival date.

• 📱 Bizum: Quick payment from your mobile to +34 628 488 500 (for Spanish accounts).

• 💵 Cash: We accept cash payments up to €1,000 (per legal regulations). Note: €500 notes are not accepted.

• ₿ Cryptocurrency: We accept Bitcoin (BTC) and USDT. The conversion to Euros (€) will be calculated at the exact time of payment.

Question 5

🛡️ Security Deposit

Accepted Answer

What is the deposit for and how is it refunded?

The security deposit is held exclusively to guarantee the proper care of the facilities and furniture during your stay.

✨ Refund Management: Refunds are usually processed within 24/48 hours of departure, once the cleaning and inspection of the property are complete.

💳 Payment & Refund Methods:
 • Card Pre-authorisation: This is the preferred method (we also accept Bizum, bank transfer, or cash).
 • Cash Payments: If the deposit is paid in cash, it will not be refunded in cash upon departure. The refund will be issued via bank transfer, Bizum, or card credit once the apartment’s condition has been verified.

Situations that may result in a partial deduction from the deposit:
 • 🔑 Keys: Lost keys or emergency call-outs for lockouts (especially if a locksmith is required because keys were left inside the lock).
 • 🛋️ Facilities: Damage to furniture, appliances (TV, router, coffee machine, microwave), or decor.
 • 🧵 Linen & Towels: Stubborn stains (make-up, blood, bleach) requiring special treatment, or missing items (pillows, blankets, towels).
 • 📺 Remote Controls: Loss or damage to remote controls (TV, Air Conditioning, fans).
 • 💳 Unpaid Services: Any charges for additional services used but not yet paid for (Parking, Transfers, Late Check-out).

Question 6

Check-in & Check-out Times

Accepted Answer

🔑 Check-in: From 4:00 PM. 
🚪 Check-out: By 10:30 AM.

✨ Direct Booking Benefit: We offer priority for early check-in or late check-out (until 12:00 PM) at no extra charge, subject to availability.

⌛ Extended Stay: Need more time? It is also possible to book a late check-out after 12:00 PM, subject to availability. Please enquire for additional rates.

Question 7

🔑 Check-in & Key Collection

Accepted Answer

At KalmaRent, we strive to make your arrival as smooth and personal as possible:

• 👤 Personal Welcome: Whenever possible, we will meet you upon arrival to show you the apartment, explain the facilities and house rules, and offer local recommendations.

• 📱 Guest Guide: A few days before your arrival, we will provide you with an INTERACTIVE GUEST GUIDE containing all the essential information. This includes the exact location, travel directions, and access instructions.

• 🔑 Flexible Access: If we are unable to meet you in person, we will send you detailed instructions for self-check-in (either via a physical key or a digital code sent to your mobile). In any case, you will not need to travel to a different location to collect the keys; they will always be at the apartment's location.

Question 8

What will I find upon arrival?

Accepted Answer

We want your stay to be comfortable from the very first minute, which is why we include:

• 🛏️ Bed Linen & Towels: High-quality linen and a set of towels (bath and hand) per guest.

• 🏖️ Beach Kit: Save space in your luggage! We include beach towels in all our apartments.

• ☕ Courtesy: A small welcome kit with coffee, tea, water...

• 🧼 Hygiene: Basic toiletries for your first few days (shampoo, shower gel, toilet paper).

• 🧽 Kitchen Kit: Everything you need for maintenance (cloth, tea towel, bin bags, scourer, and both laundry and dishwasher detergent).

Question 9

Do you have private parking available? 🅿️

Accepted Answer

Yes! At Kalmarent, we offer private parking spaces in 4 out of our 5 apartments.

⚠️ Important Note: Parking spots are located inside the building (private premises). Due to high demand, we strongly recommend booking in advance.
Here are the rates for each property:

🏠 Sunset Waves Benidorm
 • Up to 7 days: €10/day (July & August: €12/day)
 • 8 to 14 days: €7/day (July & August: €10/day)
 • 15+ days: €6/day (July & August: €8/day)

🏠 Portofino Levante Beach
 • Up to 7 days: €12/day (July & August: €15/day)
 • 8 to 14 days: €10/day (July & August: €12/day)
 • 15+ days: €8/day (July & August: €10/day)

🏠 Portofino Mar y Sal
 • Up to 7 days: €12/day (July & August: €15/day)
 • 8 to 14 days: €10/day (July & August: €12/day)
 • 15+ days: €8/day (July & August: €10/day)

🏠 Altea Cap Negret
 • Up to 7 days: €10/day (July & August: €13/day)
 • 8 to 14 days: €8/day (July & August: €11/day)
 • 15+ days: €7/day (July & August: €9/day)

🏠 Altea SeaFront
 • This property does not have a private parking space. However, free street parking is available right behind the building. It is a very safe area. 🛡️

📲 Would you like to reserve a spot? Contact us via WhatsApp: +34 654 775 271

Question 10

🚐 Airport Transfers

Accepted Answer

Yes, we can arrange a private transfer service from Alicante Airport directly to your apartment. To book this service, please provide us with your flight number.
Rates:
 • Transfers to Benidorm:
    • Up to 4 passengers: 75€
    • Up to 6 passengers (MiniVan): 100€
 • Transfers to Altea:
    • Up to 4 passengers: 85€
    • Up to 6 passengers (MiniVan): 110€

Question 11

Are pets allowed?

Accepted Answer

As a general rule, pets are not permitted in our apartments.

However, we make an occasional exception at our Altea Cap Negret apartment (subject to prior request and depending on the type of pet).

Additional Charges and Conditions:
 • 💰 Stays up to 7 nights: 65€ (fixed fee).
 • 📅 Stays over 7 nights: 65€ + an additional 3€ per extra day.
 • 🛡️ Additional Security Deposit: 200€ (fully refunded after departure once the property inspection and professional cleaning are completed).
IMPORTANT: Please always enquire with us in advance to confirm if your pet can be accommodated.

KalmaRent

Tourist Apartments │ Benidorm & Altea

hola@kalmarent.com

Calle Montevideo 16

KalmaRent

Tourist Apartments │​ Benidorm & Altea ​

​hola@kalmarent.com

​​Calle Montevideo 16

Tourist Apartments │ Benidorm & Altea

hola@kalmarent.com

Calle Montevideo 16